I have to say for my first stay at a B&B, I cannot think of words to describe my experience. It was awesome, the room was great (Wyndham), the food was awesome, your staff is amazing and very accommodating but out of all of that there was one thing that made our stay awesome. When we got to our room there was a little note on one of the nightstands that said "happy anniversary" with some chocolates.
The stay at the Augustin was for my girlfriends birthday and our 1 year anniversary, so hats off to your staff for taking that bit of information that I gave over the phone and using it. It is the attention to detail like this that draws people back to your establishment, as seen in the reviews written about your B&B. I work in customer service and word of mouth is HUGE when it comes to advertisement, which I am sure that you know. So I will be spreading the word if anyone asks me where to stay in St. Augustine, it will be your B&B.
Thank you again and we will be back soon!